Over the past two months, I've had the opportunity to engage teammates throughout Natus and I have been impressed with the talent, experience and passion that they bring to our company. I consider it an honor and a privilege to lead this company. Today marks the completion of my ninth week with Natus Medical. Drew will then provide our financial guidance for the full-year 2022 and will turn it back to me for closing comments and Q&A. Following this, I will discuss our strategic review and the actions we are taking as a result. Following my brief introduction, Drew will review the fourth quarter and full-year 2021 financial results. On page 3 of the presentation, you will find the agenda for today's call. Drew and I will refer to the presentation throughout our comments.
A copy of today's investor deck is available on the Investors Relations page of the Natus website I am joined on today's call by our Executive Vice President and Chief Financial Officer, Drew Davies. Thank you for investing your time to listen to our discussion of Natus' fourth quarter 2021 financial results, as well as an investment presentation of Natus' strategic review and go-forward clinical focus and business model. Sullivan, President and Chief Executive Officer of Natus Medical. I would now like to turn the call over to Mr. You can find a reconciliation of financial results on a GAAP versus non-GAAP basis in yesterday's earnings release. Management believes that the presentation of these non-GAAP measures, along with our GAAP financial statements, provide a more thorough analysis of our ongoing financial performance. The non-GAAP results exclude amortization expense, restructurings and certain other charges and their related tax effects. Management's presentation of the financial results will be on a GAAP and non-GAAP basis. For a description of relevant risk and uncertainties pertaining to our business, please see yesterday's press release and our periodic and annual reports filed with the SEC. Our actual results may differ materially from these forward-looking statements. These statements include management's beliefs and expectations about our future results. Today's call will include forward-looking statements within the meaning of the Private Securities Litigation Reform Act. Drew will discuss the fourth quarter financial performance and 2022 guidance. Sullivan will provide a brief overview of the fourth quarter 2021 and discuss the strategic direction of Natus. Sullivan, Natus' President and Chief Executive Officer, and Drew Davies, Natus' Executive Vice President and Chief Financial Officer. On the call today from Natus is Thomas J. Good morning, everyone, and thank you for joining us today to review our Results for the Fourth Quarter of 2021. Thomas Sullivan - President and Chief Executive OfficerÄrew Davies - Executive Vice President and Chief Financial Officer Plus, the products simply make sense: "If I can track my food on Uber Eats or my package on Amazon, why can't I track my family member's condition in the OR?" Patrick de la Roza, EASE co-founder and CEO, told WSJ.Natus Medical Incorporated ( NASDAQ: NTUS) Q4 2021 Results Earnings Conference Call Febru8:00 AM ET
Still, many hospitals have found that the improvements in patient and family experience associated with services such as EASE and NicView are well worth the trouble of addressing these challenges. According to WSJ, EASE costs $20,000 to $500,000 per year, depending on the size of the hospital or health system, while each NicView camera costs up to $2,000 for installation, on top of a $200 annual per-camera fee for the service.
This reluctance stems in part from privacy concerns for both patients and providers, but even more so from the high cost of implementation. hospitals have installed NicView cameras and just 60 use the EASE app. Though use of this technology has sparked significant increases in patient and family satisfaction - for example, after EASE was installed at Nationwide Children's Hospital in Columbus, Ohio, 97 percent of families rated their surgery experience as "very good," compared to a previous level of 80 percent - adoption is still less than widespread: Per WSJ, only 200 U.S. Another service, from Natus Medical, is NicView, which offers real-time streaming from the NICU to any web-based device. According to The Wall Street Journal, several of the most popular products include the Electronic Access to Surgical Events, or EASE, app, which prompts nurses to send messages and photos from the OR and NICU to parents every 30 minutes. In some hospitals, families and caregivers no longer have to wait anxiously for updates while a loved one is in the operating room or intensive care unit, thanks to apps and services that allow clinicians to automatically send updates in text, photo or video format. Apps for automatic OR, NICU updates raise patient, family satisfaction